How can we help you?
With our great range, custom solutions and knowledgeable team we’re confident in our ability to deliver what you need, when you need it!
Our team are proud to deliver high quality building products to the construction industry across the UK. But for us, the provision of a great product range is not enough. We understand that every construction project is different, and our focus is on ‘delivering construction solutions fast’ that meet the needs of every one of our customers. Whether that’s a custom delivery schedule, sourcing special sizes or on-site storage solutions, we’re here to support you.
Our WHOLE values
strukta service and why we care
At strukta we strongly believe that the customer always comes first, which is why we have made customer service a priority.
We are regularly reviewing and improving our offering of building supplies, to ensure we are exceeding customer expectations.
What sets us apart
It’s the staff and service level that really sets us apart from our competitors.
We don’t just sell building supplies at a competitive rate, we offer advice, source materials and work with you to provide custom solutions. We run our own delivery fleet, meaning that we can offer a quick and efficient delivery service.
Our drivers are conscientious and considerate, taking special care to deliver products in the same condition that they leave our warehouse.
It’s about our customers
We work to understand our customers, whether you work in a small business or are a national housebuilder.
We know that your professional reputation depends on you getting the job done on time, using reliable products that are available when you need them. In construction, a delayed delivery can have disastrous knock-on effects, affecting project deadlines, damaging reputations, increasing costs and resulting in a loss of repeat custom. That’s why we’re driven by our ‘On Time In Full’ delivery service, which is currently at 99%.
We never shy away
Whilst we try to get everything right, we know that occasionally things go wrong, and we’ll do all we can to support our customers when this happens.
We tackle a problem head-on to arrive at the best possible resolution. Our customer support team go above and beyond to ensure customer satisfaction, and if anything is ever less than satisfactory, we want to hear about it.
Why repeat custom is an indicator
We believe that you can judge the service level of a company by the number of repeat customers.
In the construction industry customers need to purchase building materials frequently. If we’re providing a great service and delivering quality products at competitive prices, our customers will return.
Great customer service needs cross team collaboration and requires the whole company working together.