Net Promoter Score
Jan 09, 2018
Great feedback from some valued customers this week. We asked our customers what is it about strukta that they love. Here are some of their responses:
• Love the people.
• Helpful!
• Hands on.
• Good range and prompt service. Very happy with level of service.
Great feedback from Jeremy Churchill at Spetisbury:
• He says Jodie is excellent! ?
Great feedback from Trevor Coffen – they’ve just started using us again because they’re so impressed with our service (haven’t been doing our type of work for a while):
• He’s brilliant, a very helpful, understanding delivery driver.
Great feedback from Clark Project, Melvin, at Boscombe Overcliff Drive:
• Please let your bosses know that your driver is excellent, very very helpful!!
Great feedback from some valued customers this week. We asked our customers what is it about strukta that they love. Here are some of their responses:
• Love next day delivery and stock items not usually found at other merchants.
• Prices are very competitive and service is prompt when emailing.
• Good price given, good service.
• A good choice of items at competitive prices.
• Stock levels, friendly service and pleasant to work with and price can be negotiated sometimes.
• Customer service/coffee and advice from the staff.
The guy serving at Biggleswade is great, (Matthew).
Great feedback from some valued customers this week. We asked our customers what is it about strukta that they love. Here are some of their responses:
• Keep a good stock for next day.
• Good service provider.
• Love the people prices and products.
• Great service, friendly knowledgeable staff and easy to deal with.
• A good range of quality products at competitive prices. The customer service levels are second to none… prompt professional knowledgeable and courteous staff. The online brochure and promotions are really useful!
• Love the service price efficiency.
• Convenient location helpful staff.
• Local friendly service & free coffee.
• Stock all materials I require at discounted costs, nice people to deal with and very helpful. Keep up the good work supplying us builders.
• Reliable friendly service, and usually have what I need in stock and if they don’t have it in stock they get it in pretty quickly.
• Simple, efficient service and a friendly conscientious rep.
• Personable and good product knowledge.
• Reliability, politeness, prices & convenience.
Great feedback from some valued customers this week. We asked our customers what is it about strukta that they love. Here are some of their responses:
• Love the range of products, free delivery. free mugs, pens, writing pads & coffee. Our sites are beginning to look like they are sponsored by strukta.
• Branding looks cool!
• Love your next day delivery.
• Very helpful, polite staff, good stock range with competitive prices, more sweets and shortbread please.
• The professionalism and overall helpfulness of the staff.
• Easy service and delivery.
Great feedback from Bob Neville, Buyer at Cala:
Bob called to say they had had a wrong delivery on site, ‘which is very abnormal‘. ADP phoned Rob Green, Site Agent, and sorted it all out. A forklift driver had signed for the delivery unfortunately but we have tracked that the goods are still in the warehouse. Will be delivered tomorrow. AT phoned Bob back to say all sorted. He said, ‘It’s unusual for you. As a company, we’ve been singing your praises ever since we started with you.‘ Thanked for sorting out.
Great feedback from some valued customers this week. We asked our customers what is it about strukta that they love. Here are some of their responses:
• Knowledgeable staff, good stock profile and fast delivery
• Professional, knowledgeable, courteous staff and quality products at competitive prices. Customer service is outstanding. Keep up the good work!
• Fast, efficient, friendly service.
• Good service at competitive prices.
• Not the usual run of the mill items in stock.
• Love the range and availability of products, competitive prices and superb customer service.
• Good staff and good prices.
• Great price and stock levels. Very helpful, friendly staff.
• Sam & Peter in Salisbury are great. Generally the staff are friendly and endeavour to help.
• Excellent service. Good product range. Quick delivery service.
• They always have what I want in stock.
• Product knowledge from Bridget Martin.
• Helpful and polite.